INDEX
Reading edition
INDEX
A
Addressing machines, 321
Addressograph, 323
Administrative and industrial organization, 11-59
chart of organization, 16
charting salary and wage distribution, 38
committee system, 50
departmental, 26
duties defined
of individual workmen, 36
of office employes, 36
employment department, 33
expense distribution chart, 40
oral orders cause confusion, 56
physical arrangement, 44
sales division, 30
suggestion plan, 55
uniform blanks, 58
Advertising committee, 53
Advertising contracts, 80
Advertising periodical, 78
Advertising and sales organization, 61-124
advertising information, 63
copy proofs, 70
cut indexes and tracers, 68
designs and cuts, 65
outdoor advertising, 92
periodical advertising, 78
checking returns, 83
contracts for, 80
orders for insertion, 83
rate cards, 78
printing orders and tracer, 71
sales department, 94
branches of, 95
mail order 96
personal salesmanship division, 112
Advertising and sales organization
sales records, 120
street car advertising, 91
systems and records, 63
Advertising and salesmanship, 93
B
Back orders, 199
Branch house credits, 144
Business organizer, 11
Business statistics, 287-329
administrative costs, 308
commercial costs, 308
daily mail report, 312
postage record, 313
stationery and supplies, 315
weekly mailing report, 315
weekly postage report, 315
statistical department, 287
customer's profit records, 303
department sales, 297
expense distribution, 295
mail orders, 295
records of shipments, 289
returned goods, 291
sales costs, 288
salesmen's records, 292
total commodity sales, 297
trading statements, 299
value of profit figuring, 303
C
C.O.D. deliveries, 224
Chart of expense distribution, 40
Chart of salary and wage distribution, 38
Charting the organization, 16
Checking shipments, 200
Chief accountant, 29
Chief engineer, 32
Chief stenographer, 29
Class rates, 186
Collections, 148
Collection systems, 152
Committee system
advertising committee, 53
departmental factory committees, 51
general factory committees, 51
job bosses, 52
organization committee, 53
sales committee, 52
Commodity rates, 186
Comptroller, 28
Correspondence copying, 243
carbon copies, 244
mechanical copiers, 244
Correspondence and filing, 231-285
copying correspondence, 243
correspondence short cuts, 238
filing division, 254
filing equipment, 278
filing helps, 276
filing systems, 257
mail, 231
miscellaneous filing, 271
stenographic division, 247
Correspondence short cuts, 238
complaints and changes of address, 241
dictating by number, 238
form paragraphs, 238
making corrections, 243
requisitions, 240
stenographer's reference index, 242
talking machines for dictation, 239
Credit man, 31, 127
Credit organization, 127-180
branch house credits, 144
collection systems, 152
card tickler, 155
cash receipts, 167
collecting from the ledger, 159
collector's card, 171
collector's receipt, 172
cross-indexing, 155
duplicate invoices, 152
filing contracts, 171
handling drafts, 162
installment collections, 162
installment ledger, 166
installment register, 165
local collections, 158
monthly statements, 157
collections, 148
credit man, 127
financial statements, 130
information required, 128
information for retailers, 133
mail-order installment collections, 172
account, 175
follow-up, 176
by attorneys, 178
recording credit information, 140
card transcripts, 141
filing, 140
sources of information, 135
local correspondents, 136
mercantile agencies, 135
retail credit reporting agencies, 138
traveling salesmen, 137
Credit organization, recording, 140
D
Departmental organization, 26
E
Expense distribution chart, 40
Export shipping, 204
Express shipments, 215
F
File clerk, 255
Filing, miscellaneous, 271
clippings, 275
correspondence of temporary value, 272
credit reports, 276
documents and legal papers, 274
drawings and maps, 275
invoices, 273
orders, 272
salesmen's correspondence, 271
Filing equipment, 278
metal, files 283
transfer files, 282
Filing helps, 276
guiding, 276
sorting, 277
transferring, 277
Filing systems, 257
flat files, 258
indexing methods, 262
alphabetical, 264
geographical, 265
numerical, 262
subject, 267
vertical files, 259
Filling orders, 196
Financial statements, 130
Folding machines, 324
Form letter records, 101
Forms
alphabetical vs. numerical filing, 270
alphabetical subdivisions, 265
attorney's collection card, 178
attorney's collection register, 177
back order blank, 200
blank used for interdepartment correspondence, 57
border on label to indicate routing, 220
box envelope for clippings, 64
box file, 66
branch office
credit application, 146
credit inquiry blank, 148
credit notice, 147
card for a classified record of purchases, 111
card for combined daily and monthly follow-up, 107
card for commodity rates, 193
card for follow-up, 104
card for follow-up claims, 211
card for follow-up of dealer and inquirer, 119
card for publication inquiries, 84
card file for a classified customer's list, 109
card file for railroad tariffs, 189
card index for classification, 192
card record of reports received and credit granted, 145
card tickler for collections, 154
cash receipt book for installment collections, 166
chart of
apportionment of salaries and wages, 41
corporate manufacturing enterprise, 17
corporate trading enterprise, 21
departmental authorities, 27
expense distribution, 42
working authorities in a manufacturing business, 19
working authorities in a trading business, 23
checking card used for record of sales, 86
claim account card, 213
collection card for
alphabetical cross-indexing, 155
cross-indexing by date, 156
each invoice, 153
synopsis of entire account, 157
collector's card, 170
combination cabinet, 280
condensed profit-and-loss statement by departments, 320
condensed rate card, 191
confirmation of telegram, 253
contract for installment sales, 163
copy of invoice for statistical department, 291
credit agency report card, 143
credit card for retailer's use, 145
credit information folder, 141
cross-index to tariff file, 190
customer's financial statement, 131
daily mail report, 312
daily and monthly record of salesmen, 123
daily report of installment accounts for collector, 168
daily tabulation of sales by departments, 122
delivery boy's call tag, 223
delivery sheet, 222
delivery tag, 224
departmental comparative trading statement, 304
departmental distribution of work of stenographic division, 251
detailed record of form letters mailed, 98
distribution of administrative expense, 318
document file, 274
document file envelopes, 274
drawing file, 275
file drawer, 65
floor chart for filling orders, 198
floor plan of a modern administrative building, 49
folder for freight claims, 210
follow-up card with alphabetical tab, 105
follow-up card with movable tab to show dates, 106
general credit information card, 144
general credit report card, 143
geographic alphabetic filing, 266
index to creditors for attorney, 180
index card for
numerical filing, 264
record of advertising rates, 79
record of designs and engravings, 68
indexing firm correspondence for numerical filing, 264
installment contract register, 164
layout of a typical manufacturing plant, 46
ledger card, 216
ledger for installment accounts,165
local correspondent's report blank, 137
loose-leaf ledger cross-indexed for due dates, 160
loose-leaf ledger for mail-order collections, 174
loose-leaf scrap book sheet for engravings, 67
mail-order collection card, 175
monthly recapitulation of daily sales reports, 122
monthly record of purchases of customer, 108
monthly trading summary, 302
notice of attempt to deliver, 227
notice of inquiry sent to salesman with blank for his report, 120
office record of C.O.D. items, 226
order blank, 201
for insertions of advertising copy, 82
packer's slip, 202
perpetual stock for printing, 75
post-card notice of attempted delivery, 228
post-card receipt for cuts, 70
prepaid shipping sheet, 218
quadruplicate draft form, 161
receipt for installment collections, 172
record of
correspondence on back of follow-up card, 212
costs and sales, 88
purchases and profits of customer, 305
sales advertisement, 89
sales by an agent or dealer, 124
sales of a department divided as to commodities, 300
sales resulting from form letters, 100
salesman's sales arranged by commodities, 294
salesman's total sales, 296
shipment of street car cards, 90
street car contract and net cost, 91
total sales of one commodity, 298
register of merchandise received, 290
register of sales, 214
report of labor in the mailing room, 310
report of returned goods, 292
requisition for correspondence, 241
routing package labels, 203
salesman's comparative sales statement, 307
salesman's customer's report blank, 138
salesman's report of call and follow-up, 118
salesman's report of calls in each town, 116
schedule of monthly insertions in periodicals, 81
shipping order and label made at one writing, 217
shipping order for printing, 77
sorting tray, 277
special C.O.D. delivery book, 225
special delivery tag, 228
special delivery tag for department store, 229
special invoice folder, 273
specific report on industrial calls, 118
stenographer's weekly record of work distributed by departments, 249
subject and alphabetical folder, 268
subject indexing and cross-reference, 267
summary of supplies drawn, 317
tab folders, 266
tally of sales for small mail-order house, 234
tracer card for drawings and cuts, 70
traveler's route card, 115
traveler's weekly statement of expenses, 121
triplicate form for printing, 73
triplicate statement for collection, 158
vertical file drawer equipped as a tickler, 102
voucher for postage, 313
weekly report of mailing department, 316
weekly report of postage used, 314
working chart for employes, 37
Freight claims, 208
Freight tariffs, 188
filing, 188
indexing, 190
G
General manager, 28
I
Installment collections, 162
J
Job bosses, 52
K
Keying form letters, 97
M
departmental distribution, 235
distributing incoming mail, 233
interdepartment correspondence, 237
opening mail, 231
sorting mail, 232
Mail orders, 96
classification of sales, 110
cross-indexing alphabetical file, 106
cross-indexing chronological file, 105
follow-up systems, 101
card follow-up, 103
tickler method, 102
form letters, 96
lists of customers, 107
Mail-order installment collections, 172
Mailing-room machinery, 321
addressing machines, 321
folding machines, 324
letter-printing machines, 327
mailing machines, 325
Mercantile agencies, 135
Mercantile business, organization of, 20
O
Organization
administrative and industrial, 11-59
advertising and sales, 61
applied to small business, 20
characteristics of, 14
of mercantile business, 20
objects of, 14
Organization committee, 53
Organization principles, universal application of, 22
Outdoor advertising, 92
P
Periodical advertising, 78
Personal salesmanship, 112
expense accounts, 120
follow-up of dealers and salesmen, 117
reports of calls, 115
routing salesmen, 114
Purchasing agent, 33
R
Rate cards, 78
Retail advertising returns, 89
Retail credit reporting agencies, 138
Retail delivery system, 219
C.O.D. deliveries, 224
delivery sheet, 222
delivery tag, 220
routing deliveries, 221
special deliveries, 229
undelivered goods, 227
Routing salesmen, 114
Routing shipments, 194
S
Salary and wage distribution, chart of, 38
Sales committee, 52
Sales manager, 30
Sales records, 120
daily, 121
monthly, 123
salesmen's, 123
Shipping clerk, 184
class rates, 186
classification index, 192
commodity rate file, 193
commodity rates, 186
condensed rate file, 191
freight tariffs, 188
information required, 184
routing shipments, 194
Shipping department, 183-229
back orders, 199
checking shipments, 200
export shipping, 204
express shipments, 215
filling orders, 196
freight claims, 208
retail delivery system, 219
shipping clerk, 184
Special deliveries, 229
Statements
accounts receivable, 132
bills receivable, 132
cash on hand, 132
due for borrowed money, 133
due for merchandise, 133
due from stockholders, 133
liability as surety, 133
merchandise, 132
Stenographers, 247
"don'ts", 252
hints for, 252
records of work, 248
Street car advertising, 91
Superintendent, 31
T
Transfer files, 282
TRANSCRIBER'S NOTES
—Obvious print and punctuation errors were corrected.
—The transcriber of this project created the book cover image using the title page of the original book. The image is placed in the public domain.