FILE NUMBERS.
Reading edition
LETTER I.
The New General Manager 1
LETTER II.
Building an Organization 10
LETTER III.
The General Manager on the Witness Stand 20
LETTER IV.
Further Gruelling of the General Manager 32
LETTER V.
Limitations of the Chief Clerk System 43
LETTER VI.
Preventing, Instead of Paying, Claims 52
LETTER VII.
The Chief of Staff Idea 63
LETTER VIII.
The Unit System 73
LETTER IX.
Standardizing Office Files 88
LETTER X.
The Line and the Staff 100
LETTER XI.
The Problem of the Get-Rich-Quick Conductor 112
LETTER XII.
The Labor Nemesis and the Manager 126
LETTER XIII.
A Department of Inspection, or Efficiency 136
LETTER XIV.
Preserving Organization Integrity 146
LETTER XV.
The Size of an Operating Division 156
LETTER XVI.
Supplies and Purchases 168
LETTER XVII.
Correspondence and Explanations 181
LETTER XVIII.
Organization of the Ideal Railroad 192
LETTER XIX.
The Engineering of Men 205
LETTER XX.
The Fallacy of the Train-Mile Unit 214
LETTER XXI.
The Man-Day as a Unit 224
Appendix 228
Letters From A Railway Official