Letters from an Old Railway Official. Second Series
- Subtitle
- [To] His Son, a General Manager
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Editions
Table of contents
1. Front matter2. FOREWORD.3. FILE NUMBERS.4. LETTER I. THE NEW GENERAL MANAGER.5. LETTER II. BUILDING AN ORGANIZATION.6. LETTER III. THE GENERAL MANAGER ON THE WITNESS STAND.7. LETTER IV. FURTHER GRUELLING OF THE GENERAL MANAGER.8. LETTER V. LIMITATIONS OF THE CHIEF CLERK SYSTEM.9. LETTER VI. PREVENTING INSTEAD OF PAYING CLAIMS.10. LETTER VII. THE CHIEF OF STAFF IDEA.11. LETTER VIII. THE UNIT SYSTEM.12. LETTER IX. STANDARDIZING OFFICE FILES.13. LETTER X. THE LINE AND THE STAFF.14. LETTER XI. THE PROBLEM OF THE GET-RICH-QUICK CONDUCTOR.15. LETTER XII. THE LABOR NEMESIS AND THE MANAGER.16. LETTER XIII. A DEPARTMENT OF INSPECTION OR EFFICIENCY.17. LETTER XIV. PRESERVING ORGANIZATION INTEGRITY.18. LETTER XV. THE SIZE OF AN OPERATING DIVISION.19. LETTER XVI. SUPPLIES AND PURCHASES.20. LETTER XVII. CORRESPONDENCE AND EXPLANATIONS.21. LETTER XVIII. ORGANIZATION OF THE IDEAL RAILROAD.22. LETTER XIX. THE ENGINEERING OF MEN.23. LETTER XX. THE FALLACY OF THE TRAIN-MILE UNIT.24. LETTER XXI. THE MAN-DAY AS A UNIT.25. APPENDIX THE UNIT SYSTEM OF ORGANIZATION.