How Department Stores Are Carried OnFront matterReading editionChapter navigation37 reading sectionsGo to chapterChoose a chapter…Front matterW. B. PHILLIPSINTRODUCTION.General Principles.The Management.The System.Advertising.The Buying Organization.Receiving Goods.Taking Care of Stock.Serving Customers.Exchanging Goods.Floor Managers and Ushers.Making Out Checks, Etc.Inspecting, Checking and Parcelling Goods.Collecting Goods for Delivery.Delivering Goods.Stables.General Cash Office.Check Office, or Auditing Department.C. O. D. Business.The Mail-Order Business.Catalogues.Receiving and Opening Mail.Book-keeping, Buying, Checking, Etc.Assembling and Packing Mail-Order Goods.Goods Sent by Mail, Correspondence, Paying for Goods, Etc.Filing Correspondence.Special Orders.Returned Goods, Exchanges, and Complaints.Samples.Keeping Employees' Time.Employing Help.Paying Wages.Watchmen.General Rules for Employees.Mechanical Section.Beginning of this editionNext chapter →W. B. PHILLIPSAll chapters and sections (37)Opening pagesFront matterOther sectionsW. B. PHILLIPSINTRODUCTION.General Principles.The Management.The System.Advertising.The Buying Organization.Receiving Goods.Taking Care of Stock.Serving Customers.Exchanging Goods.Floor Managers and Ushers.Making Out Checks, Etc.Inspecting, Checking and Parcelling Goods.Collecting Goods for Delivery.Delivering Goods.Stables.General Cash Office.Check Office, or Auditing Department.C. O. D. Business.The Mail-Order Business.Catalogues.Receiving and Opening Mail.Book-keeping, Buying, Checking, Etc.Assembling and Packing Mail-Order Goods.Goods Sent by Mail, Correspondence, Paying for Goods, Etc.Filing Correspondence.Special Orders.Returned Goods, Exchanges, and Complaints.Samples.Keeping Employees' Time.Employing Help.Paying Wages.Watchmen.General Rules for Employees.Mechanical Section.BYW. B. PHILLIPS →