How Department Stores Are Carried On
W. B. (Wesley Briggs) Phillips
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Table of contents
1. Front matter2. W. B. PHILLIPS3. INTRODUCTION.4. General Principles.5. The Management.6. The System.7. Advertising.8. The Buying Organization.9. Receiving Goods.10. Taking Care of Stock.11. Serving Customers.12. Exchanging Goods.13. Floor Managers and Ushers.14. Making Out Checks, Etc.15. Inspecting, Checking and Parcelling Goods.16. Collecting Goods for Delivery.17. Delivering Goods.18. Stables.19. General Cash Office.20. Check Office, or Auditing Department.21. C. O. D. Business.22. The Mail-Order Business.23. Catalogues.24. Receiving and Opening Mail.25. Book-keeping, Buying, Checking, Etc.26. Assembling and Packing Mail-Order Goods.27. Goods Sent by Mail, Correspondence, Paying for Goods, Etc.28. Filing Correspondence.29. Special Orders.30. Returned Goods, Exchanges, and Complaints.31. Samples.32. Keeping Employees' Time.33. Employing Help.34. Paying Wages.35. Watchmen.36. General Rules for Employees.37. Mechanical Section.